Information Architecture heuristics Heuristics set

1

  1. 01. Findable

    Able to be located

  2. 01.01. Can users easily locate that which they are seeking?

  3. 01.02. How is findability affected across channels and devices?

  4. 01.03. Are there multiple ways available to access things?

  5. 01.04. How do external and internal search engines see what is provided?

  6. 01.05. Is information formatted with results in mind?

  7. 01.06. What is provided to make the delivered results more useful?

2

  1. 02. Accessible

    Easily approached and/or entered

  2. 02.01. Can it be used via all expected channels and devices?

  3. 02.02. How resilient and consistent is it when used via other channels?

  4. 02.03. Does it meet the levels of accessibility compliance to be considerate of those users with disabilities?

3

  1. 03. Clear

    Easily perceptible

  2. 03.01. Is it easy to understand?

  3. 03.02. Is the target demographics? grade and reading level being considered?

  4. 03.03. Is the path to task completion obvious and free of distraction?

  5. 03.04. Would a user find it easy to describe?

4

  1. 04. Communicative

    Talkative, informing, timely

  2. 04.01. Is the status, location and permissions of the user obvious?

  3. 04.02. How is messaging used throughout? Is messaging effective for the tasks and contexts being supported?

  4. 04.03. Does the navigation and messaging help establish a sense of place that is consistent and orienting across channels, contexts and tasks?

5

  1. 05. Useful

    Capable of producing the desired or intended result

  2. 05.01. Is it usable? Are users able to complete the tasks that they set out to without massive frustration or abandon?

  3. 05.02. Does it serve new users as well as loyal users in ways that satisfy their needs uniquely?

  4. 05.03. Are there a few navigation options that lead where users may want to go next? Are they clearly labeled?

6

  1. 06. Credible

    Worthy of confidence, reliable

  2. 06.01. Is the design appropriate to the context of use and audience?

  3. 06.02. Is your content updated in a timely manner?

  4. 06.03. Do you use restraint with promotional content?

  5. 06.04. Is it easy to contact a real person?

  6. 06.05. Is it easy to verify your credentials?

  7. 06.06. Do you have help/support content where it is needed? Especially important when asking for sensitive personal data.

7

  1. 07. Controllable

    Able to adjust to a requirement

  2. 07.01. Are tasks and information a user would reasonably want to accomplish available?

  3. 07.02. How well are errors anticipated and eliminated?

  4. 07.03. When errors do occur, how easily can a user recover?

  5. 07.04. Are features offered to allow the user to tailor information or functionality to their context?

  6. 07.05. Are exits and other important controls clearly marked?

8

  1. 08. Valuable

    Of great use, service and importance

  2. 08.01. Is it desirable to the target user?

  3. 08.02. Does it maintain conformity with expectations throughout the interaction across channels?

  4. 08.03. Can a user easily describe the value?

  5. 08.04. How is success being measured? Does it contribute to the bottom line?

  6. 08.05. Does it improve customer satisfaction?

9

  1. 09. Learnable

    To fix in the mind, in the memory

  2. 09.01. Can it be grasped quickly?

  3. 09.02. What is offered to ease the more complicated processes?

  4. 09.03. Is it memorable?

  5. 09.04. Is it easy to recount?

  6. 09.05. Does it behave consistently enough to be predictable?

10

  1. 10. Delightful

    Greatly pleasing

  2. 10.01. What are your differentiators from other similar experiences or competitors?

  3. 10.02. What cross channel ties can be explored that delight?

  4. 10.03. How are user expectations not just met but exceeded?

  5. 10.04. What are you providing that is unexpected?

  6. 10.05. What can you take that is now ordinary and make extraordinary?

Created by UXmanager on Fri, 2012-04-13 23:53

Updated by UXmanager on Fri, 2020-09-04 19:35